How It Works
Our Custom Order Process: Five Clear Steps
From the first inquiry to delivery, one project contact coordinates sourcing, customization, packaging, and shipping. The steps and timing are confirmed for your specific order.
01 — Five Steps
From Your First Inquiry to Delivery
Every order follows a defined process, with scope, approvals, pricing, and timing confirmed before production.
- 01
Tell Us What You Need
Share your artwork, quantity, budget, and deadline. If the idea is still taking shape, a photo, sketch, or link is a useful starting point.
YouShare your brief and any artwork or references you already have.
WeAsk focused questions to confirm specifications, quantity, timing, and budget.
- 02
We Source & Quote
We review your brief, identify suitable products, materials, and decoration methods, and prepare a quote around your requirements.
YouReview the quote and ask questions before approving the order.
WeConfirm the product, decoration method, and pricing for the agreed scope.
- 03
Approve Your Design
Where appropriate, we provide artwork, mockups, or samples for your review before production begins.
YouReview the artwork or mockup, request revisions if needed, and approve the final version.
WePrepare the artwork, mockup, or sample for your review when appropriate.
- 04
We Make It
Once approved, your order moves into production, with checks on quality and specifications along the way.
YouStay available for approvals or project questions.
WeCoordinate production and check the order against the agreed specifications.
- 05
Delivered
We pack and ship your order to your business or the U.S. address you specify.
YouReceive the order at the agreed U.S. delivery address.
WeCoordinate packing and shipment and share delivery information when available.
Standard turnaround: 14–21 days. Need it sooner? Tell us your deadline and we will work to hit it. Rush on request.
Ready to Discuss Your Order?
Send your product brief, quantity, artwork, and deadline. We will review the requirements and explain the next steps.